This message indicates your latest Member Program payment has failed.

1. PayPal or payment by mail not received in a reasonable amount of time.

2. Credit Card payment decline by your financial institution.

If you believe the system error is incorrect, please contact the Account Services department.

FOR BILLING ISSUES ONLY, you can our reach Account Services department via There Live Help. The hours of live support are Monday – Friday, 12PM – 6PM Pacific time. We are also available at 1-866-4UTHERE during this timeframe. You can send your billing questions or issues via e-mail anytime, at billing@there.com.