All account cancellation requests, or disputes arising from such, should be directed to our Account Services department.

You can reach our Account Services department via There Live Help. The hours of live support are Monday – Friday, 12PM – 6PM Pacific time. We are also available at 1-866-4UTHERE (1-866-488-4373) during this timeframe. You can send your billing questions or issues via e-mail anytime, at billing@there.com.

In order to improve our service, when you contact There to cancel your account, we would greatly appreciate your feedback regarding your reasons for doing so. This feedback is important as we are constantly working to improve our member experience and retention!