ThereCare Technical Support Resolved Service Issues RESOLVED: Avatar (AvMan) servers experiencing periodic outages, 08/02



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RESOLVED: Avatar (AvMan) servers experiencing periodic outages, 08/02
 

Update: As of 10:15 PT all AvMan servers have returned to normal status. 

Thank you for your patience and understanding.

________________________________________________

Avatar (AvMan) Server periodic outages, 08/02
During this time, some members might experience the following issues:

  • Failure to login, "An Error was encountered logging you in"
  • Neighborhood lots may not be accessible
  • Auctions for items hosted on that avatar server may not complete
  • Portazones hosted on that avatar server may disappear temporarily
  • Inventory may appear as "Not Yours"

We are working to resolve the issue.

You can use the AvMan status page to find out which server houses your avatar. http://webapps.prod.there.com/status/avman.xml

Our apologies for the inconvenience. We will provide an update when we have more information.

-There Customer Support

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