ThereCare Technical Support Resolved Service Issues World Loading Difficulties this morning 7/10



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World Loading Difficulties this morning 7/10
 

This morning updated server code was pushed out to all machines and all servers were restarted to make the code live.

However, as with many updates in the past, the world experienced a severe slowness in loading. Some issues experienced were:

  • Zones not loading their physical presence, such as walking through walls
  • Zones not loading permissions zones, which would result in hosts not having control over events
  • Neighborhoods and lots disappearing until they loaded
  • Scrolls, vehicles, and other objects showing as "not in gear" but not in world.

We apologize for any inconvenience this issue caused. We did not expect the impact of the updated server code activation to be this severe, and are taking steps with engineering to try to either eliminate or alleviate the cause of the "slow loading after code update" issue in the future.

-There Customer Support

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