ThereCare Technical Support Resolved Service Issues Client Patch to Resolve Zone Blinking Issue



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Client Patch to Resolve Zone Blinking Issue
 

Members,

We have created a new client patch to resolve the blinking zone issues from the last release. This is not a mandatory patch, which means that it is available to members who are experiencing blinking zone issues, but if you are not experiencing this issue you do not need to download the patch.

You can download the patch here: http://thereinc.edgeboss.net/download/thereinc/prod/download/SetupUpdate-2.0.7472r1-2.0.7540r1.exe

Be sure to shut down your There client before running the patch!

Please note that this patch will apply only to the production release client. If you have installed the test client made available to some members for troubleshooting this issue, then you will need to uninstall the test client and then reinstall using the production There client available from http://www.there.com/download . You may then install the patch. Attempts to install the patch over any other client version than the production release client will result in an error.

Additionally, as this is a version update, you will need to reconfigure your firewall. This is a mandatory step for any client update:

http://info.there.com/idx/0/259/article/Firewalls_will_need_to_be_reconfigured_for_the_new_update.html

If you continue to have issues with blinking zones, please send an ticket to help through Help Central and let us know the details of the blinking zone issue you are experiencing.

Thank You

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