ThereCare Technical Support Resolved Service Issues RESOLVED - Web Page login issues 4/13/08 3:30pm PT



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RESOLVED - Web Page login issues 4/13/08 3:30pm PT
 

Update 11:35pm PDT - The failed hardware has been replaced. and is currently up and functioning well within the cluster. All downed systems have been returned to their up and natural state.


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Update 6:15pm - We have identified the cause of the issue as hardware failure in one of our support systems. We are working on replacing the machine in question to restore function.

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We are experiencing issues with all 2d web pages which require a member to be logged in. This issue results in "infinite looping login", where you are givin a login prompt to log in again even when you are already logged in.

Operations is working on resolving this issue. This issue is affecting forums, and all 2d web pages which require login, such as shopping and auctions.

-There Customer Support

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