As of 1:00pm 2/1/08, the changeover is now completed and these email addresses will receive an autoresponse directing members to contact us via Fuze help.

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This upcoming Friday, February 1st, Customer Support will no longer be reachable by direct email.

This will affect members who attempt to contact support by sending email to:

help@there.com
abuse@there.com
billing@there.com
productsubmissions@there.com

We will be moving all support contacts directly over to our Fuze system.

You may access Fuze by logging into your avatar and then on There Central, click on "help". From there, to open a ticket with customer support, you may click on "Ask a Question". If you are not able to log in to your account:

1. Go to http://webapps.prod.there.com/scripts/help.py/helpPortal
2. Click on Ask a Question

Following February 1st, emails sent to these addresses will receive an auto-response with an explanation that we no longer provide direct email support and instructions for how to reach customer support via Fuze.

With the drastic increase in the volume of spam we have been receiving since the start of the year, it has become more difficult to ensure that real emails from our members receive the support they deserve while filtering out the spam. By taking this step, we will make sure that our members will always have one place to go to obtain customer support, free from spam.

-There Customer Support