ThereCare > Resolved Service Issues

RESOLVED: Billing telephone issues 9/8 12:00pm
Update - the telephone system is now back online.--Due to power outage, our...
September 9, 2008 Views: 137

[Resolved] Emergency maintenance at 11:15am 08/31/08 on avman3, avman4 and avman6
[RESOLVED]: This maintenance has been completed at 11:25am PDT All servers...
September 1, 2008 Views: 227

RESOLVED: Emergency Maintenance on avman6 tonight at 10pm 8/29
RESOLVED: This maintenance has been completed. All servers are now back...
August 29, 2008 Views: 386

RESOLVED: Avman3 outage 8/28/08 12:00pm
Update 1:00pm - Avman3 is running again, and our operations staff is...
August 29, 2008 Views: 204

[Update 2:20am Complete] Server Migration of AvMan 6 on Wednesday night, August 27th
[Update 2:25am PDT - Avman6 has been migrated and is back...
August 26, 2008 Views: 633

AvMan 3 and AvMan 4 restart at 11:40pm Pacific on 8/26/08
Members,AvMan 3 and AvMan 4 will be restarted at 11:40 PM Pacific time on...
August 26, 2008 Views: 277

[Resolved 05:30am PDT] Emergency Maintenance 08/23/08
The maintenance is complete. Thank you again for your patience, and please...
August 23, 2008 Views: 282

[Resolved] Emergency maintenance, avman4 08/11/08 01:25am PDT
[Resolved: 01:25am PST]The maintenance is complete. Thank you again for...
August 11, 2008 Views: 496

RESOLVED: AvMan Restarts 08/08 at 10pm
Members,At 10pm Pacific Time tonight (August 8th), we will be restarting the...
August 8, 2008 Views: 680

[RESOLVED 11:13pm] Server Maintenance, 11:10pm, 08/07/08
RESOLVED, 11:13pm Pacific: The maintenance is complete, and There is...
August 8, 2008 Views: 231

RESOLVED: Avman 3 and Avman4 are down 06:30amPDT, 08/08/08
Updaye 12:15pm - The two servers are fully running again and we are...
August 8, 2008 Views: 488

RESOLVED: One Avatar Server is Down, 8:30AM PDT, 8/6/08
Update 2pm - The server has been returned to stability at this time.--Update...
August 7, 2008 Views: 504

[RESOLVED] Emergency maintenance, avman4 08/04/08
[Resolved: 4:34pm PST]The maintenance is complete, and There is open. Thank...
August 4, 2008 Views: 420

RESOLVED: Avatar (AvMan) servers experiencing periodic outages, 08/02
Update: As of 10:15 PT all AvMan servers have returned to normal status. ...
August 3, 2008 Views: 910

Update: AvMan 3 Server Restart on 8/1 at 12:45pm PT
Update: 2:50pmAvMan 3 is up and rebuilding. Thank you for your patience as...
August 2, 2008 Views: 640

Rental renewal date issues 7/22 & 7/29
On July 22nd, an error occurred and all rentable zones (neighborhoods,...
July 31, 2008 Views: 730

Resolved: Server Migration of AvMan 4 on Wednesday night, July 30th
Resolved. (07/31/08 at 05:25 Avman Migration Was successful. World is Open...
July 30, 2008 Views: 781

Resolved: Issues with AvMan3 Wed 7/30 am
We have been encountering problems with the AvMan3 server this morning....
July 30, 2008 Views: 405

There.com closed for maintenance starting at midnight on July 30th
Members, There.com will be closed for network maintenance on Wednesday, July...
July 28, 2008 Views: 756

RESOLVED 7/28: Issue with Flickering Menus following 7/24 update
Update 7/28 - A new client has been made which fixes this issue. This client...
July 24, 2008 Views: 980

RESOLVED: Avatar server maintenance Tue 07/22 am
Update 5:40am Maintenance on AvMan3 server has been completed. Thank you...
July 22, 2008 Views: 328

RESOLVED: One Terrain Server is Down, 7:00AM PDT, 7/22/2008
One Terrain Server is Down, 7:00AM PDT, 7/
July 22, 2008 Views: 476

Maintenance and potential outage situation, July 21st, 12:30-1 PM Pacific
Members,We will be performing some emergency maintenance tasks on Monday,...
July 22, 2008 Views: 496

AvMan 3 Server Migration Scheduled for Midnight on Monday, July 21st
Members, As we announced recently, we have started a major operating system...
July 18, 2008 Views: 1001

Brief Service Outage 7-17 10:45 pdt
We will be running a brief maintenance which involves restarting several...
July 17, 2008 Views: 489

RESOLVED: Developer Items issue 7/16
Update 7/17 - With a repush of the items data which occurred this morning,...
July 17, 2008 Views: 545

RESOLVED: Billing Telephone service unavailable 7/11
This issue has been resolved as of 12:35pm.--The billing phone service is...
July 12, 2008 Views: 240

Resolved: Search Difficulties 7/11/08 + Submissions changes
This issue has been resolved. The avatar server which provides search...
July 11, 2008 Views: 859

World Loading Difficulties this morning 7/10
This morning updated server code was pushed out to all machines and all...
July 11, 2008 Views: 594

RESOLVED: Auctions Web Outage 7/9 10:20pm
This issue was resolved at 10:45pm.Please note that clearing of browser cache...
July 9, 2008 Views: 408

Unscheduled Avman restart 07/06 5:25pm
There was an unexpected restart of our avatar servers this evening just...
July 6, 2008 Views: 580

RESOLVED: Server maintenance -10:40AM PDT 7/2/08
There Operations will be performing some critical maintenance that can't...
July 3, 2008 Views: 392

Server Maintence 10:00AM PDT today
At approximately 10:00AM PDT, one of our avatar servers went down for...
July 3, 2008 Views: 310

[Updated] There Opening Late on Thursday, July 3rd
Unfortunately we were unable to complete the asset push in time to activate...
July 2, 2008 Views: 598

UPDATED: Apparent Auctions loss of data 7/2 2:30pm
Update 6:30pmThe avatar server was brought back online earlier this...
July 2, 2008 Views: 749

RESOLVED: Emergency server maintenance (avman8) 7/2 2:45pm
The avatar server has been brought up again at this time. We are continuing...
July 2, 2008 Views: 443

Client Patch to Resolve Zone Blinking Issue
Members,We have created a new client patch to resolve the blinking zone...
July 2, 2008 Views: 1434

RESOLVED: One Avatar Server Down, 12:15pm PST 7/1/08
The avatar server has been returned to service. Thank you for your...
July 2, 2008 Views: 326

RESOLVED: Server Maintenance, 3pm PST 7/1/08
Maintenance is now complete. Thank you for your patience!--Makena Ops...
July 1, 2008 Views: 308

RESOLVED: One avatar server down for maintenance, 11:30PST 7/1
The server is back up. Thank you for your patience!--Makena OpsOne avatar...
July 1, 2008 Views: 223

RESOLVED: Brief outage 6/26/08 10:15pm PDT
A small problem with our system requires that we restart the avatar...
June 26, 2008 Views: 327

RESOLVED: Avatar Server Outage 6/26 4:30pm
The avatar server is back up and functioning normally.--There OpsOne avatar...
June 26, 2008 Views: 367

RESOLVED - Crashes related to Transaction History 6/20 6:00pm
Update 6/21 12pm - While we had thought we had a fix, the crashing resumed...
June 20, 2008 Views: 1244

RESOLVED: Auctions Down / Avatar Server Difficulties 6/19 12:00pm
RESOLVED - At this time, avman8 is considered stable. We have found the cause...
June 20, 2008 Views: 652

Delay in loading Neighborhood Lots, Portazones, and Vehicles 6/18
As has been the case in the past, we expect that loading of vehicles,...
June 18, 2008 Views: 1178

RESOLVED: Customer Support Telephone outage 6/16 12:30pm
RESOLVED: This issue was resolved at 3pm pacific time.--We are experiencing...
June 17, 2008 Views: 357

World open without new developer items 06/16 6:00am
Due to problems with our developer item/asset pushes to our service, There...
June 16, 2008 Views: 818

RESOLVED: Server Maintence 10:30AM PDT today (Friday, 6/13)
Update 11:30am - The server is now up, and we are in the process of...
June 14, 2008 Views: 720

Resolved:Avatar Server Outage 6/13 01:00am PT
UPDATE 01:00am - The Server has been brought Online. We are currently...
June 13, 2008 Views: 474

Resolved: Billing Outage 6/10, 11pm PT - 12am PT
Our billing system will be unavailable due to scheduled maintenance at the...
June 9, 2008 Views: 641

Resolved: [update 6/5] Forum Outages
[Update 6/5/08 1:00am] We have scheduled additional maintenance that will be...
June 5, 2008 Views: 861

Avatar Server Restarts 6/3 1pm PT
At 1pm PST (35 minutes) we will be restarting all avatar servers. This...
June 4, 2008 Views: 690

Resolved: Avman status page unavailable 5/30/08 5:30pm
The avman status page is not currently available due to technical issues....
May 30, 2008 Views: 1114

RESOLVED There.com experiencing network connectivity issues, 05/29/08
Update 11:25pm - There.com network is now considered to be stable, operations...
May 30, 2008 Views: 694

RESOLVED: Late open Tues. 05/27 for asset activation.
UPDATE: Maintenance is complete and the 3d world is now open. Thank you for...
May 27, 2008 Views: 549

partial outage for THERE 5/24 20:25 - 21:15
RESOLVED, 5/24/08 9:15pm PST: This issue has been resolved. Thank you...
May 25, 2008 Views: 443

No New Developer Approvals in world May 26th
Due to reduced staff in observance of the holiday May 26th, we will not be...
May 24, 2008 Views: 754

Resolved: *No Data* in MyThings menu issue 5/22/08 11:30pm
As part of last night's fix to the toolbar issue, the fix was inadvertantly...
May 23, 2008 Views: 1677

Resolved: "No Data" toolbar issue, Updated 7:45pm 5/21
We are experiencing an issue in world where members' toolbars are replaced by...
May 22, 2008 Views: 3847

Resolved: Telephone Services currently unavailable 5/21
Update 3:45pm - This issue is now resolved, power has been restored an...
May 21, 2008 Views: 325

Resolved: Webapps failure 5/21 12:30am
This issue has been resolved.--Our webapps systems are experiencing technical...
May 21, 2008 Views: 335

Resolved: Billing system technical difficulties 5/21 10:30am
This issue was resolved at 11am Pacific Time.--We are experiencing issues...
May 21, 2008 Views: 249

Some items not loaded following today's full-service restart
Following today's full-service restart, some items that should be out in...
May 19, 2008 Views: 904

RESOLVED: Service down to fix issues. 05/19 6:26 am
RESOLVED:There is now open. Thank you!Due to service impacting problems, we...
May 19, 2008 Views: 1194

There opening late for server update 5/20/2008
Everyone-We will be releasing new server code on Monday, May 19th. We do not...
May 16, 2008 Views: 1391

RESOLVED: Opening Late Friday 05/16 5:50am
RESOLVED: The offline server is now online and back to normal operation. We...
May 16, 2008 Views: 654

One Avatar Server down 05-15-08 4:00 pdt
At approximately 4:00pm pdt, one of our avatar servers went down. We are...
May 15, 2008 Views: 934

Restarting one avatar server (avman14). 11:40AM PDT 05/14/08
We are making a configuration change that requires a restart to become...
May 14, 2008 Views: 521

Emergency Avatar Server Maintenance 5/8/08 9:00pm pst
We will be performing emergency maintenance on the hardware of one avatar...
May 8, 2008 Views: 922

RESOLVED: Customer Support telephones down 5/6 2:30pm
The telephone system is once again correctly working. Thank you for your...
May 6, 2008 Views: 553

Customer Support Telephone unavalable 4/24/08 3:00pm
Update 4:30pm - THis issue is now resolved, and phones are working again.--We...
April 24, 2008 Views: 678

RESOLVED: Live Help not currently available 4/24 10:30am
Update 11:30am - This issue has been resolved and live help is...
April 24, 2008 Views: 527

RESOLVED: Customer Support billing phone down 4/22 12:00pm
At this time, the phones are once more operating normally and customer...
April 23, 2008 Views: 514

**RESOLVED** Avatar Server (avman14) has been stopped for maintanance.
Update: Avman14 has been brought back up into service. total downtime was 45...
April 20, 2008 Views: 765

RESOLVED: One Avatar Server is down, 4.18.08 18:30 PST
RESOLVED:the avatar server is back up.thank you!--There OpsOne Avatar...
April 18, 2008 Views: 588

One Avatar Server is down, 4.18.08 18:30 PST
One Avatar Server is Down 4.18.08 18:30PST At approximately 18:20, one of...
April 18, 2008 Views: 606

It's Up! - Avatar server down for emergency maintenance 4/15 11:45am
Update 4/17 11:15am: At this time the avatar server has been brought up and...
April 16, 2008 Views: 2149

RESOLVED - Web Page login issues 4/13/08 3:30pm PT
Update 11:35pm PDT - The failed hardware has been replaced. and is currently...
April 13, 2008 Views: 1283

No new developer items Monday 4/14/08
Due to system issues experienced today, there will be no data push activated...
April 13, 2008 Views: 1140

Developer items delayed 4/9/08
We have found that developer items that were due to be released today did not...
April 10, 2008 Views: 1166

RESOLVED: Network issues 4/8/08 10:15am
Update 10:30pm PT - This issue has now been resolved and all terrain servers...
April 8, 2008 Views: 543

RESOLVED: Avatar server outage 4/1/08
UPDATE 10:50am - The server has been brought online. We are now investigating...
April 1, 2008 Views: 721