You can reach us via e-mail anytime and we are typically able to respond within 12-24 hours (not including weekends). Please send your e-mails to one of the following addresses:
Billing or Membership questions: billing@there.com
Product Development: productsubmissions@there.com
Suggestions: suggestions@there.com
Reports of Abuse Issues: abuse@there.com
Account Cancellation: cancel@there.com
Technical Support and All Other Issues: help@there.com
For billing and abuse issues, you can reach Customer Support via There Live Help. The hours of live support are Monday - Friday, 12 p.m. - 6 p.m. Pacific time.
We are also available for billing issues only at 1-866-4UTHERE, Monday - Friday, 12 p.m. - 6 p.m. Pacific time.
Accounts & Billing
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