30 July 2004

The community has requested some clarification related to our enforcement of the Terms of Service (TOS). As such, we will do our best to supplement the TOS with some additional, and in some instances more specific, information. The information provided herein is not intended in any way to replace or be a substitute for the TOS. We do our best to ensure a level of consistency, but there must be a level of subjectivity involved in these types of issues. We will review each situation individually and how we address the situation is dependent upon the individual set of circumstances. Overall, our primary goal is to provide the support necessary to help ensure the member experience. We will identify and define some of the most common behaviors deemed unacceptable in There – this “list” is not intended to reflect all behaviors subject to enforcement of the TOS. Griefing/Harassment – Generally defined as intentionally attempting to directly impede or disrupt a members experience in There. We ask that our members respect others’ requests to refrain from behavior they or others may find disruptive. A few examples of this type of behavior includes, but is not limited to: ‘road rashing’, event disruption, avatar ‘trapping’, blocking throughways and sound pollution. Communications Guidelines (verbal, non-verbal and written) – Our members are expected to follow traditionally accepted rules governing contact between adults and minors (anyone under 18). A few examples of the type of behavior we find to be in violation of these guidelines includes, but is not limited to: use of obscenities, use of profanity, verbal assault, disruption of conversational flow (i.e., repeatedly posting the same text message or voice message), sexual harassment, racial and religious slurs, pornographic and obscene language and/or images, defamation (i.e., falsely changing textures with the intent of injuring another’s reputation). Vandalism – Generally defined as intentionally attempting to alter or interfere with another member’s property. A few examples of this type of behavior includes, but is not limited to: altering a members house or clubhouse and dropping objects that interfere with another members house, clubhouse, event or portazone. Threats of Bodily Harm – Any verbal, non-verbal or written threat of physical/bodily harm to oneself or others. Obey the Law – This includes state, local, federal laws, or foreign or international law where appropriate. There does not permit activities that are prohibited by law. Disruption of Services or System Exploitation – Generally defined as any activity that has the potential to impede access to There or negatively impact the member experience, or the intentional exploitation of a system bug or glitch. A few examples of this type of behavior includes, but is not limited to: transmitting any content containing a virus or corrupted data, “hacking” development tools or programming code created by There and repeating scripts. Employee Spoofing – Any attempt to impersonate a There employee or a representative of There, or any effort to inappropriately imply an official role, capacity or sanction of There. Generally, when we receive a report or have proactively identified behavior in violation of our TOS, we will first attempt to mediate and/or educate the parties involved. If the members involved are unable to resolve the issue amongst themselves, we will take a more active role. It is our intent to first help all members understand what is and is not considered acceptable behavior in There. However, whether or not we take more serious remedial action will be dependent upon several factors, which includes but is not limited to: how the members involved respond to the attempt to educate (responsive and cooperative vs. unresponsive or uncooperative); the member history (have they already received an educational opportunity/warning or previous moderation); public vs. private domain; and any additional information related to the situation. If we deem to the behavior to be particularly egregious or malicious, we may move directly to more serious remedial action. **It is important that our community understand it is our policy not to disclose any information related to how we have addressed or responded to a violation of the TOS. Oftentimes, our involvement or handling of the situation may be transparent to the community. In other words, simply because the desired result or remedial action is not recognized by the person or group that reported the issue, does not mean we have not affirmatively addressed a situation.** We will do our best to judge all individuals and actions based on their own merits and context. We reserve the right to moderate the activities in our community for any reason. Ultimately, the use of the service is a privilege, not a right, and those privileges can be revoked at the discretion of There, Inc. There Customer Support