We regret that you were involved in this situation and take all reports of abuse issues very seriously. 

You can report a violation of the Terms of Service, or abuse issue, to abuse@there.com anytime.  We handle these reports as a priority and are typically able to address and respond within 12-24 hours (not including weekends). 

Customer Support is also available for abuse issues via There Live Help.  The hours of live support are Monday - Friday, 12 p.m. - 6 p.m. Pacific time.

Abuse issues are defined as any violation of the Terms of Service (TOS): Member Agreement and/or Behavioral Guidelines. Typical Abuse issues include, but are not limited to:

Griefing
Harassment
Use of Profanity
Inappropriate Images
Vandalism
Event Disruption
Scamming
Fraud

In order to fully investigate this type of report, the more information provided, the better.  We typically need the following information:

-A complete description of the issue being reported, including the names of the member(s) involved, and any witnesses.

-Chat logs, located in C:Program FilesThereThereClientchatlogs and screenshots (to take a screenshot in-world, hit Control+Shift+Print Scrn on your keyboard; open the Paint program in Windows by selecting Start>Programs>Accessories>Paint from the toolbar; import Paint by selecting Edit>Paste, then save as a JPEG file).