ThereCare Technical Support Resolved Service Issues [Resolved 12:55 AM] Emergency maintenance and change in newly approved designer items 10/17



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[Resolved 12:55 AM] Emergency maintenance and change in newly approved designer items 10/17
 
[Update 12:55AM] - The world is now open.
[Update 12:40AM] - The world servers are activated, the world is starting. Verifying.
[Update 12:05AM] - The world is closed and activation has begun.


The morning of the 17th we will be changing the avatar server that has been experiencing problems over the past few days over to new hardware.

To work around this, the following will happen:

Wednesday's scheduled data push, normally activated after maintenance, will be activated instead at just past 12am on Wednesday the 17th. Newly approved items will be available in world following this activation. The activation will require the world be taken down for about 45 minutes to an hour.

After the end of normal maintenance, all servers except #4 will be brought up. #4 will remain down while we work to replace it. During this time, members on avatar server #4 will not be able to log in, and other symptoms commonly associated with an avatar server being down will be experienced. We hope to have the new server up as soon as possible, without extended outage.

-There Customer Support

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